We may collect information directly from you when you submit an inquiry, request a quotation, schedule a service, participate in a business transaction, or otherwise communicate with us. Information collected may include:

• Name and contact details
• Company or organization information
• Email address and telephone number
• Business address and project location details
• Product and service requirements
• Correspondence, inquiries, and support requests
• Any additional information voluntarily provided by you

In addition, certain technical and analytical information may be collected automatically through our website, including IP addresses, browser information, device identifiers, referral sources, and website interaction data.

Information collected by Mona Generator may be used for legitimate business purposes, including but not limited to:

• Responding to inquiries and requests for information
• Preparing quotations, proposals, and commercial communications
• Delivering generator sales, rental, installation, commissioning, maintenance, and support services
• Managing customer relationships and service obligations
• Scheduling inspections, site visits, and technical consultations
• Enhancing website functionality, performance, and user experience
• Conducting internal business analysis and operational improvements
• Complying with applicable legal, regulatory, and contractual requirements
• Protecting the rights, property, and security of the Company and its stakeholders

Where applicable, information is processed on the basis of:

• Consent provided by the individual
• Performance of contractual obligations
• Compliance with legal obligations
• Legitimate business interests pursued by Mona Generator, provided such interests do not override applicable privacy rights

Mona Generator does not sell, rent, license, or otherwise commercially exploit personal information belonging to customers or website visitors. Information may be disclosed only where necessary to:

• Authorized employees and representatives of the Company
• Service providers supporting business operations
• Installation, logistics, and maintenance partners engaged in service delivery
• Professional advisors, auditors, and legal consultants
• Regulatory authorities, courts, or government agencies where disclosure is required by applicable law

All such disclosures are subject to appropriate confidentiality and security obligations.

The Company maintains reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

While every reasonable effort is made to secure information, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure. Accordingly, absolute security cannot be assured.

Information is retained only for as long as reasonably necessary to fulfill the purposes described in this Policy, satisfy contractual obligations, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.

Upon expiration of applicable retention periods, information may be securely deleted, anonymized, or archived in accordance with Company policies and legal obligations.

Our website may utilize cookies, analytics tools, and similar technologies to improve website functionality, measure performance, understand visitor behavior, and enhance user experience.

Users may configure browser settings to reject or manage cookies; however, certain website features may be limited as a result.

Subject to applicable law, individuals may have the right to:

• Request access to information held about them
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Object to certain forms of processing
• Withdraw previously provided consent
• Request information regarding the use and disclosure of their data

Requests may be submitted through the contact details provided below and will be addressed in accordance with applicable legal requirements.

The Company's website may contain links to external websites operated by third parties. Mona Generator is not responsible for the privacy practices, content, security measures, or policies of any third-party website and encourages users to review the applicable privacy policies of such websites.

Mona Generator reserves the right to amend, update, or modify this Privacy Policy at any time to reflect changes in legal requirements, operational practices, technological developments, or business needs. Any revisions will be published on this page and shall become effective upon publication unless otherwise stated.